Live Chat

Providing support. 
Satisfying customers.

Your customers have questions at all times of the day and night, but often after hours. With Live Chat you can provide your customers with easy support from where ever you are, at the office, on jobsite, or even during dinner.

Feature Rich >
industry leading live and team chat with easy to use knowledge base

Quick Responses!
Your customers are looking for answers when it is convenient for them, not you. This often means in the evenings or weekends. Live Chat provides an easy to use communications channel. 

Don’t loose customers because of a slow response time! Rize above your competitors!

INI Inc - Home Automation Building Automation
Leesburg, Virginia

Supporting your customers when they need your support

%

Customers that were satisfied with Live Chat support and response

%

Customers that are more likely to stay with you and use your services again

%

Customers prefer Live Chat over other support options

%

Customers expect your business to provide Live Chat support

%

Customers that Live Chat support was a deciding factor to purchase

Feature Rich Live Chat

Engaging and converting website visitors to paying customers is what our services are all about. The Live Chat module is an effective and proven tool to help convert and retain loyal customers. All the included feature make this stand out above the competition.

Chat

Your customers have questions before they buy. Be where they are, when they need you, so they have the confidence they need to choose you over the competition. Every time.

Knowledge Base

Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.

Real Time Monitoring

See which pages your visitors are on in real time, what they are searching for within your Knowledge Base. View activity across their entire journey. See clearly which team member responded to a customer.

Team Collaboration

Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire customer data gives you the power to respond with context and create positive customer experiences.

Unlimited Agents

There are no limits to the number of agents you can add to a property. The Live Chat is an agent-centric chat application, which means every agent has their own account and you can share properties.

Live Chat Platforms

We have Live Chat modules for all our popular website platforms. In addition Live Chat comes with a Desktop, Android, and iOS apps for easy customer communication from just about anywhere.

Having trouble deciding on a package? Give us a call at (512) 661-2400 and one of our design consultants will be able to guide you through your decision. You can also fill out the form below or send us an email to sales@rizeavs.com.

Chat with your customers, they’ll love you for it

Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves.

  • Your customers have questions before they buy. Be where they are, when they need you, so they have the confidence they need to choose you over the competition. Every time.
  • With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place for all your customer interactions.
  • Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.
  • See which pages your visitors are on in real time, what they are searching for within your Knowledge Base and how often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain a complete conversation history.
  • Access is the currency of the web. You need to be where your customers are, and if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a Knowledge Base and video and voice add-ons, you have what you need to be there for customers when and where they need you most.
  • Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire journey alongside customer data gives you the power to respond with context and ultimately create memorable and positive customer experiences.

Live Chat

Features and Options
Package Details
  • Live Chat Application
  • Ticketing System
  • Knowledge Base
  • Team Chat With Other Operators
  • Chat Transfers Between Operators
  • Real Time Activity Monitoring
  • Unlimited Agents (no extra per agent fees)
  • Manage Live Chats From Multiple Websites (extra sites cost extra)
  •  Integration with many popular CRMs
Knowledge Base

The Knowledge Base is built into the Live Chat system. Easily author and publish your articles with detailed answers that your customers might be asking. Starting off the knowledge base does not come with any content.

We offer the option of letting you write your own content, or we can help you with 10 or 20 articles to get you started. Looking for more, please contact us for a quote.

Premium Add-ons
  • Hire Live Agents: Professionally trained agents are ready to answer chats on your behalf 24×7 from as low as $1/hr.
  • Hire Virtual Assistants: Free yourself from repetitive tasks and let us find the perfect Virtual Assistant for you. Starting at $7/hr
  • Video + Voice + Screensharing: Solve problems fast for your customers with Video Chat, Voice Calls and 2-way screen sharing. $29/m

Coming Soon

  • Translation: Automatically translate chats in real time & open your business to the world.
  • Shopping Cart: Turn any page with the widget in to a full fledge shopping cart.
  • In-Chat Payments: Accept payments from your visitors right in the chat window.

Identity Website - Elite Plan

The Identity Website Elite Plan includes:

  • Domain Configuration
  • Choice of 11 Hosting Locations
  • Choice of Standard / Premium / Industry Layouts
  • Image and Content Limited License
  • StudioTask website with 22 pages
    • Website Home Page
      • Static Header Image with Headlines and Call to Action Button
      • 7 Content Layers:
        • Layer 1: Introduce your company (100 - 150 words)
        • Layer 2: Featured Service (Image, Title, 150 words)
        • Layer 3: Top Services (1-2 Rows of service images with titles)
        • Layer 4: What's New (Intro to blog article)
        • Layer 5: Latest Projects (Feed of images from Project Gallery)
        • Layer 6: Customer Testimonials Slider
        • Layer 7: Brands Slider (10-15 manufacturer logos)
    • Services Section:
      • Landing Page Listing Services
      • 8 Advanced Services (300-700 words, Title, 1 Image each)
      • Additional services can be added by client
    • What's New Blog Article Section:
      • 1 Intro Blog Article Included
    • Portfolio Gallery Section:
      • Landing Page Listing Projects/Categories
      • Each Project/Category has a standard grid of project images with an optional text block above the images
      • Additional projects/categories can be added by client
    • Company Section:
      • Landing Page Listing Company Resources:
        • Advanced About Us Page (5 Layers with Client Supplied Content)
        • Request Support Page with Form (up to 10 fields with anti-spam features)
        • Frequently Answered Questions Page (10 Entries with Client Supplied Content)
        • Our Process Page (5 Layers with Client Supplied Content)
        • Team Page (10 Team Members with Client Supplied Content)
        • Brands Page with 10 Manu (SimpleVue List with each entry containing a Product Image, Logo, Title, 150 words, and Link)
    • Contact Us Page:
      • Contact Form (up to 5 fields with anti-spam features)
      • Google Maps integration with active updates
    • Privacy Policy Page
$8,900.00

Select theme for your new website. Includes customization for corporate colors and image updates to match services.

Identity Elite SEO Plans

Plans designed to help get your new website ranking and drive more customers to your business. Put your new website to work as soon as it launches.

Content Marketing Plans

For Google and visitors content is KING. Select from our plans to start building rankings and expertise with Google.

StudioTask Managed Active Hosting

Our world class active managed website hosting includes many features to ensure that your website is running smoothly and is always up to date.

CHAT

Experience

Support

Acquisition

Ready to Connect?

Fill out the form below to get started

Live Chat Quote Request.
Please be as detailed as possible. This will help us to determine what services would work best for your application. Once we start with the quote, we will need to setup a call to review all the details. 

Speed Tests

Determine the current speed and latency to your server.

Click on your server host city on the left to view the results.