Your customers have questions at all times of the day and night, but often after hours. With Live Chat you can provide your customers with easy support from where ever you are, at the office, on jobsite, or even during dinner.
Feature Rich >
industry leading live and team chat with easy to use knowledge base
Your customers are looking for answers when it is convenient for them, not you. This often means in the evenings or weekends. Live Chat provides an easy to use communications channel.
Don’t loose customers because of a slow response time! Rize above your competitors!
INI Inc - Home Automation Building Automation
Supporting your customers when they need your support
Customers that were satisfied with Live Chat support and response
Customers that are more likely to stay with you and use your services again
Customers prefer Live Chat over other support options
Customers expect your business to provide Live Chat support
Customers that Live Chat support was a deciding factor to purchase
Feature Rich Live Chat
Engaging and converting website visitors to paying customers is what our services are all about. The Live Chat module is an effective and proven tool to help convert and retain loyal customers. All the included feature make this stand out above the competition.
Your customers have questions before they buy. Be where they are, when they need you, so they have the confidence they need to choose you over the competition. Every time.
Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.
Real Time Monitoring
See which pages your visitors are on in real time, what they are searching for within your Knowledge Base. View activity across their entire journey. See clearly which team member responded to a customer.
Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire customer data gives you the power to respond with context and create positive customer experiences.
There are no limits to the number of agents you can add to a property. The Live Chat is an agent-centric chat application, which means every agent has their own account and you can share properties.
Live Chat Platforms
We have Live Chat modules for all our popular website platforms. In addition Live Chat comes with a Desktop, Android, and iOS apps for easy customer communication from just about anywhere.
Having trouble deciding on a package? Give us a call at (512) 661-2400 and one of our design consultants will be able to guide you through your decision. You can also fill out the form below or send us an email to email@example.com.
Chat with your customers, they’ll love you for it
Monitor and chat with the visitors on your website, respond to support tickets and create a help center to empower customers to help themselves.
- Your customers have questions before they buy. Be where they are, when they need you, so they have the confidence they need to choose you over the competition. Every time.
- With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place for all your customer interactions.
- Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.
- See which pages your visitors are on in real time, what they are searching for within your Knowledge Base and how often they visit your website. View activity across their entire journey. See clearly which team member responded to a customer last and maintain a complete conversation history.
- Access is the currency of the web. You need to be where your customers are, and if you’re not, your competitors will be. With tools like Live Chat, Ticketing, a Knowledge Base and video and voice add-ons, you have what you need to be there for customers when and where they need you most.
- Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire journey alongside customer data gives you the power to respond with context and ultimately create memorable and positive customer experiences.
Features and Options
- Live Chat Application
- Ticketing System
- Knowledge Base
- Team Chat With Other Operators
- Chat Transfers Between Operators
- Real Time Activity Monitoring
- Unlimited Agents (no extra per agent fees)
- Manage Live Chats From Multiple Websites (extra sites cost extra)
- Integration with many popular CRMs
The Knowledge Base is built into the Live Chat system. Easily author and publish your articles with detailed answers that your customers might be asking. Starting off the knowledge base does not come with any content.
We offer the option of letting you write your own content, or we can help you with 10 or 20 articles to get you started. Looking for more, please contact us for a quote.
- Hire Live Agents: Professionally trained agents are ready to answer chats on your behalf 24×7 from as low as $1/hr.
- Hire Virtual Assistants: Free yourself from repetitive tasks and let us find the perfect Virtual Assistant for you. Starting at $7/hr
- Video + Voice + Screensharing: Solve problems fast for your customers with Video Chat, Voice Calls and 2-way screen sharing. $29/m
- Translation: Automatically translate chats in real time & open your business to the world.
- Shopping Cart: Turn any page with the widget in to a full fledge shopping cart.
- In-Chat Payments: Accept payments from your visitors right in the chat window.
Ready to Connect?
Fill out the form below to get started
Live Chat Quote Request.
Please be as detailed as possible. This will help us to determine what services would work best for your application. Once we start with the quote, we will need to setup a call to review all the details.