Your customers have questions at all times of the day and night, but often after hours. With Live Chat you can provide your customers with easy support from where ever you are, at the office, on jobsite, or even during dinner.
Feature Rich >
industry leading live and team chat with easy to use knowledge base
Your customers are looking for answers when it is convenient for them, not you. This often means in the evenings or weekends. Live Chat provides an easy to use communications channel.
Don’t loose customers because of a slow response time! Rize above your competitors!
INI Inc - Home Automation Building Automation
Supporting your customers when they need your support
Customers that were satisfied with Live Chat support and response
Customers that are more likely to stay with you and use your services again
Customers prefer Live Chat over other support options
Customers expect your business to provide Live Chat support
Customers that Live Chat support was a deciding factor to purchase
Feature Rich Live Chat
Engaging and converting website visitors to paying customers is what our services are all about. The Live Chat module is an effective and proven tool to help convert and retain loyal customers. All the included feature make this stand out above the competition.
Your customers have questions before they buy. Be where they are, when they need you, so they have the confidence they need to choose you over the competition. Every time.
Easily identify FAQs and capture help center searches to create articles and shortcuts, so agents can respond faster, and customers can get help without having to make contact.
Real Time Monitoring
See which pages your visitors are on in real time, what they are searching for within your Knowledge Base. View activity across their entire journey. See clearly which team member responded to a customer.
Tag and assign conversations to members of your team and ensure the right person is responding at the right time. Seeing the entire customer data gives you the power to respond with context and create positive customer experiences.
There are no limits to the number of agents you can add to a property. The Live Chat is an agent-centric chat application, which means every agent has their own account and you can share properties.